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Home > About us > About ACS > Our Quality Process

Our Quality Process

ACS has developed an innovative, flexible and personal approach to providing services. We structure each relationship to meet our client's unique business goals and build in flexibility to meet current and future needs. ACS employs a compelling and unique global delivery model, a flexible, scalable, and cost-effective solution to our client's IT needs.

Many modern quality management initiatives depend upon a process approach to improvement. Rather than focusing on improving the end result of a product or service, we emphasize incremental improvement to the processes that create the end product or service.

Our Process management consists of applying techniques and tools to improve process effectiveness, hold the gains, and ensure process integrity in fulfilling customer requirements:

Process definition - Create flowcharts, process maps, or SIPOC (suppliers, inputs, process steps, outputs, customers) diagrams to represent the process as it exists

Process measurement - Establish metrics and measurement systems for quantifying process steps. Consider cycle times, costs, materials and resources used, defects produced, and variation. Calculate process capability to understand process performance.

Process improvement - Reduce variation by systematizing and streamlining the process.

Process control - Establish a control plan to sustain improvements. Continue to track process metrics and use control charts to keep performance within requirements.




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